Features (AddOns)

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InBox DynamicFieldCustomerCC

Version 6.0.0

Creation date 2021-04-08

Resources

This module allows you to add emails in copy when creating a ticket.

Prerequisites

Framework

The following versions of the OTRS framework are supported:

  • 6.x.x

Modules

The following modules are required:

  • InBox Core 6.30.9 ou superior

Operational system

The following operating systems are required:

  • [None]

Third Party Software

The following third party software is required:

  • [None]

Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ DynamicFieldCustomerCC 6.0.0.opm

Configuration

In order for the ticket creation notification to be sent, it is necessary to create a notification configuration

It is necessary to use the TicketCreate event and add in the email address the config <OTRS_TICKET_DynamicField_CustomerCC>

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Usage

Use of the copy field

The module already creates the copy field, at installation. With that add it on the screen you want to create the ticket.

To add a copy email, access the action of creating a new ticket. It will be possible to see a field 'Copy', to add emails, just type the email and press the ENTER key:

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